Last Updated: 01/01/2026
These Terms & Conditions govern your use of StMaartenFlowers.com and any orders placed through the website.
By using the website or purchasing flowers, gifts, cakes, arrangements, or related delivery services, you agree to these Terms & Conditions.
1. Orders
Customers must be at least 18 years old to place an order.
You are responsible for providing accurate billing, contact, recipient, and delivery information. StMaartenFlowers.com is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
An automated order confirmation only confirms that your order was received. An order is accepted once payment is approved and we confirm that it can be fulfilled.
We may cancel or reject an order because of product unavailability, payment issues, suspected fraud, incorrect pricing, delivery restrictions, or circumstances outside our control.
2. Products and Substitutions
All products are subject to availability.
Flowers, arrangements, cakes, gifts, packaging, containers, decorations, and colors may vary slightly from the images displayed because many products are natural, seasonal, or handmade.
When a product or item is unavailable, we may substitute it with a similar item of equal or greater value while maintaining the overall style and appearance of the order.
3. Prices and Payments
All prices are shown in the currency displayed on the website.
Payment must be successfully completed before an order is processed.
Prices, delivery fees, and product availability may change without notice. We may cancel an order if a price was displayed incorrectly because of a technical or administrative error.
Any foreign transaction, currency conversion, or bank fees are the responsibility of the Customer.
4. Delivery
Delivery is available only to supported locations.
Customers must provide the correct recipient name, address, telephone number, property name, room or unit number, and any necessary delivery instructions.
Requested delivery dates and times are not guaranteed unless expressly confirmed.
Deliveries may be delayed by traffic, weather, road closures, security procedures, supplier delays, recipient availability, or other circumstances outside our control.
For hotels, villas, hospitals, marinas, businesses, and gated properties, delivery may be completed by leaving the order with reception, security, management, or another authorized person.
5. Failed Deliveries
If the recipient is unavailable, we may contact the Customer or recipient, leave the order with an authorized person, leave it in a safe location, return it, or arrange another delivery attempt.
Additional delivery charges may apply for a second attempt.
Refunds may not be available when delivery fails because of incorrect information, denied access, recipient refusal, or recipient unavailability.
6. Cancellations and Changes
Cancellation or change requests must be submitted as soon as possible.
An order cannot normally be cancelled or changed once preparation has started, supplies have been purchased, a personalized item has entered production, or the order has been dispatched or delivered.
Personalized, custom-made, edible, and perishable products are generally non-refundable unless they are damaged, defective, or materially different from the confirmed order.
7. Damaged or Incorrect Orders
Please inspect the order promptly after delivery.
If an item is damaged, defective, incomplete, or materially different from what was ordered, contact us preferably within 24 hours.
Please provide the order number, a description of the issue, and clear photographs.
Depending on the circumstances, we may offer a replacement, correction, partial refund, full refund, or store credit.
8. Perishable Products and Allergies
Flowers, plants, cakes, chocolates, food, and similar products are perishable.
We are not responsible for damage, spoilage, melting, or deterioration caused by improper handling, heat, refrigeration, storage, or care after delivery.
Customers must notify us of allergies or dietary requirements before ordering. We cannot guarantee that edible products are completely free from allergens or cross-contamination unless expressly confirmed.
9. Personalized Content
Customers are responsible for checking all names, dates, messages, photographs, logos, and spelling submitted for personalized products.
We are not responsible for errors contained in information supplied or approved by the Customer.
We may reject unlawful, abusive, discriminatory, obscene, fraudulent, or infringing content.
10. Website Use and Intellectual Property
You may not use the website for unlawful, fraudulent, abusive, or harmful purposes.
All website content, including text, photographs, graphics, logos, product descriptions, and designs, is owned by or licensed to StMaartenFlowers.com and may not be copied or commercially used without permission.
11. Limitation of Liability
To the maximum extent permitted by law, StMaartenFlowers.com is not liable for indirect, incidental, or consequential losses resulting from use of the website, delivery delays, failed delivery, product variations, recipient unavailability, or circumstances outside our reasonable control.
Where liability cannot be excluded, our total liability will generally be limited to the amount paid for the affected order.
Nothing in these Terms excludes rights or liability that cannot legally be excluded.
12. Privacy
Personal information is collected and processed in accordance with our Privacy Policy.
Customer and recipient information may be used to process payments, prepare orders, coordinate deliveries, prevent fraud, and provide customer support.
13. Changes to These Terms
We may update these Terms & Conditions by publishing a revised version on the website.
The version in effect when an order is placed will generally apply to that order.
14. Governing Law
These Terms & Conditions are governed by the laws of Country Sint Maarten.
Any dispute will be subject to the competent courts of Sint Maarten, unless applicable consumer law requires otherwise.
15. Contact
For questions, order changes, complaints, cancellations, or refund requests, contact:
StMaartenFlowers.com
Location: Philipsburg, Sint Maarten
Email: info@StMaartenFlowers.com
Telephone/WhatsApp: +1-721-5277966 / +1-721-5277967
